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Frequently Asked Questions
Q. Can I make 40% plus, proof spirits?
A. It is illegal to manufacture spirits in the UK without a distiller's licence which is required under the provisions of section 12 of the Alcoholic Liquor Duties Act 1979 and this includes manufacture for "own/domestic use".
Public Notice 39 - "Spirits production in the UK" dated April 2010 provides further information about HM Revenue and Custom's requirements.
If you require further assistance then please contact the National Advice Service on Telephone 0845 010 9000 or www.hmrc.gov.uk. Where you can obtain or view public notice 39.
Please note the Still Sprits and Essencia flavourings and yeast are legal as long as you do not distil to get the higher alcohol. As you are fermenting the yeast and using duty paid vodka to use with the flavourings
Q. Do I sign for my goods if they are damaged?
A. If the goods are damaged, please sign to accept but note that the goods are damaged. If you sign for the goods in 'Good Condition' we will not be able to process a claim.
Q. Do I need to keep the packaging?
A. If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging.
If the packaging is not kept this could invalidate our claim.
Q. What do I need to start a claim?
A. Nothing, but it would help us by doing the following order to process a claim the following are needed:
*Photograph of the item
*Photograph and description of the packaging
*An invoice showing the value of the consignment
Q. Who can start a claim?
A. Only the person that placed the order can start a claim and only the person who placed the order will be paid out.