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Should you order goods in error, they may be returned at your own expense within 14 days of the goods being delivered and signed for. We shall issue a credit note to the full value excluding postal charges which is valid for 12 months from the date of issue. Homebrew Megastore accepts no liability for loss or damage during return transit. Confirmation of posting is not guarantee of delivery and items should be sent via a "signed for" service. Alternatively, if you contact us, Homebrew Megastore can arrange for the goods to be collected at cost to yourself plus a handling charge of £10. Homebrew Megastore will then issue a credit note, excluding the original postage charges, and collection charge, within 30 days of the goods being received by Homebrew Megastore.
Should any item have been opened or used, they will not be eligible for a refund. Special Offer items are not eligible for return or refund unless damaged or faulty.

Damaged Or Incorrect Or Missing Items

In the very unlikely event of any items in your order being damaged, you must notify us within 24 hours of signing for the goods what items are damaged. We will then arrange for the damaged goods to be collected and will replace at our cost.
If we are not notified within 24 hours we are unable to place a claim with our shippers and will not be able to replace the goods.
If we have inadvertently sent you the wrong item, please contact us within 14 days of receiving your order and we will arrange for our carriers to collect the incorrect item. Once the incorrect item has been returned we will despatch the correct item.

Should there be any error on the prices shown on the website we reserve the right to charge the correct price after notification to the purchaser.

Do I sign for my goods if they are damaged?
A. If the goods are damaged, please sign to accept but note that the goods are damaged. If you sign for the goods in 'Good Condition' we will not be able to process a claim.

Q. Do I need to keep the packaging?
A. If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging.

If the packaging is not kept this could invalidate your claim.

Q. What do we need to start a claim?
A. In order to process a claim the following are needed:
*Photograph of the item
*Photograph and description of the packaging
*An invoice showing the value of the consignment

Q. Who can start a claim?
A. Only the person that placed the order can start a claim and only the person who placed the order will be paid out.